Government Pensions Administration Agency (GPAA): 2025 Entry Level Jobs

Government Pensions Administration Agency (GPAA) is inviting unemployed South Africans to apply for 2025 Entry Level Jobs.

Due Date: 21 July 2025 before 12h00 noon. No late applications will be considered.

Remuneration: R468 459 per annum (Level 09)

1. Office Manager (x4 Posts)

Client Service Management

Job Type: Permanent

Centre: Kimberley in Northern Cape, Cape Town in Western Cape, Nelspruit in Mpumalanga and Bloemfontein in Free State.

• For Kimberley USE: Ref No: OM/CRM/KIMB/2025/06-1P
• For Cape Town USE: Ref No: OM/CRM/CT/2025/06-1P
• For Nelspruit USE: Ref No: OM/CRM/NEL/2025/06-1P
• For Bloemfontein USE: Ref No: OM/CRM/BFN/2025/06-1P

Requirements:

• A degree/N Dip or equivalent three-years qualification (with minimum 360 credits) with a minimum of three to five (3 -5) years’ relevant experience in the Client Relations Management environment. The experience gained should include at least two (2) years’ supervisory experience or two (2) years junior management experience. Computer literacy that would include a good working knowledge of Microsoft Office products. A valid driver’s license is mandatory, at least two years old (a copy will be requested to verify). Proficiency in English is a requirement and the ability to speak any of the other official languages spoken in the province where applying. Knowledge of Employee Benefits. Knowledge of Client Relations Management. Knowledge of GEPF services and products. Geographical knowledge of the region applying for. Knowledge of two indigenous languages spoken in the region. Knowledge of driving (hence the requirement for a valid driver’s license). Good analytical skills. Computer literacy. Good customer relations. Problem solving skills. Good communications skills with the ability to communicate at all levels (verbal, written and presentation skills). Ability to build strong network relationships. Ability to work in a team. Outgoing personality.

Duties:

• The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: Supervise effective operations management within the office: Implement and maintain an annual operational performance plan complemented by action plans for service delivery in the Provincial offices. Provide input and advice on policy development and ensure effective implementation thereof. Ensure effective workflow and capacity planning. Implement and review all processes to ensure accuracy and efficiency in operations execution. Implementation of the Batho Pele Principles within the Branch/Provincial office in all interactions with internal and external customers. Provide input to the Provincial Manager to enable the achievement of operational GPAA strategic objectives. Implement, interpret and manage statistical information on service standards. Implement quality assurance and data quality strategies and actions. Implementation of Standard Operating Procedures. Implementation of Risk Management plan and report on risk according to the required format. Generate and submit reports accurately and in a timely manner. Inform the Provincial Manager about work progress, problems and corrective measures applied. Track, resolve, and escalate delays in the payment process. Supervise provincial service channels (mobile, walk-in centre, provincial e-mail enquiries and telephonic enquiries). Support the development and implementation of continuous improvement of customer relations. Ensure customer satisfaction surveys are conducted. Physically ensure inspection and conduct office-based auditing of procedures. Ensure compliance with audit findings. Provide administrative support in compliance with SHERQ (Safety, Health environment, Risk and Quality). Attend to queries and complaints from stakeholders/clients. Implement quality assurance and data quality strategies and actions. Implement and maintain internal control processes for the section: Recommend Internal procedures and processes which will improve the effectiveness and efficiency of the section and ensure adherence. Research latest trends and developments relating to the section, recommending plans to improve service delivery to the manager. Provide information for management forums within GPAA, contributing accurate details to enable sound decision making. Ensure successful implementation of the system and process enhancement, updates and amendments within the office. Maintain relationships with all relevant stakeholders/clients to support service delivery in the province: Maintain partnerships with various internal and external stakeholders/clients in order to enhance service delivery in line with GPAA strategic objectives. Ensure that various stakeholders/clients enquiries or complaints are directed to relevant officials for resolution. Coordinate, support and track the resolution of various stakeholders/clients’ enquiries and complaints. Coordinate administrative support at outreach initiatives. Management and development of staff: Manage the performance of the unit which involves coaching, mentoring and taking corrective action (including disciplinary action) where required. Develop performance standards and evaluate team and individuals. Monitor staff regarding human resources such as leave, recruitment and grievances (keeping records). Compile the work plans for the section including the consolidation of operational plans into the directorate’s overall work plan.

Enquiries: Sanele Ngema Tel No: (012) 399 3501 or Kgaugelo Makua Tel No: (012) 399 2299.

Applications: It is mandatory to email your application (comprehensive CV and new Z83 completed and duly signed) to: Recruit4@gpaa.gov.za  quoting the reference number in the subject heading of the email.

Note:

The purpose of the role is to coordinate the administration of client services at the Provincial/Branch Office. Various permanent positions of Office Manager are currently available at the Government Pensions Administration Agency: Client Relations Management Section across Provinces.

• Client Liaison Officer (x2 Posts)

Client Relationship Management

Centre: Eastern Cape (Port Elizabeth) and Western Cape (Cape Town)

• For Port Elizabeth USE: Ref No: CLO/CRM/PE/2025/06-1P
• For Cape Town USE: Ref No: CLO/CRM/CT/2025/06-1P

Requirements:

• A three-year degree/national diploma or equivalent three-year qualification (at least 360 credits) with a minimum of 3 – 5 years’ relevant experience in the Client Relations management environment. A valid driver’s license is mandatory, at least two years old (a copy will be requested to verify). Proficiency in English is a requirement and the ability to speak any of the other official languages spoken in the province where applying. Computer literacy that would include a good working knowledge of Microsoft Office products. Knowledge of Employee Benefits. Knowledge of Client Relations Management. Knowledge of GEPF services and products. Geographical knowledge of the region applying for. Knowledge of two indigenous languages spoken in the region applying for. Driving skills (hence the requirement of a driver’s license). Good analytical skills. Strong customer orientation with good customer relations skills. Excellent problem-solving skills. Ability to build strong network relationships. Ability to work in a team. Ability to take responsibility and to work independently. Good communications skills both written and verbal with the ability to communicate at all levels including excellent presentation skills. Outgoing personality.

Duties:

• The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: Providing education and training: Conduct training to HR Unit on correct completion of documentation to be submitted to GPAA. Conduct workshops and road shows to members, employers and stakeholders to create understanding of products used and processes to be followed. Conduct Induction programmes to employees and stakeholders to create understanding of products used and processes to be followed. Plan presentation of education materials, monitor and evaluate the effectiveness of programmes conducted, recommending enhancements. Market new services offered by GPAA by  conducting training of new/current users including Pension Case Management system (PCM). Promote compliance with GPAA’s processes and procedures. Compliance of employers and stakeholders: Check reported feedback regarding compliance of performance from the employer departments. Follow-up/trace missing information on outstanding documents in order to enable finalisation of the process (Trace members for outstanding life certificates). Analyse documents received on PCM to provide feedback to departments on core issues identified, highlighting key issues to Senior Client Liaison Officer. Ensure that GPAA rules, products and processes are understood and adhered to. Enquiry management (General and RMC): Check member queries through wireless facility and resolve on site. Provide information regarding member cases. Facilitate meetings with relevant client departments in resolving administrative issues. Confirm member status with employer (RMC). Update member information on the RMC portal application. Requesting and receiving additional information from employer with regards to medical and IOD. Interaction with Compensation Fund regarding IOD enquiries. Collection of all documentation: Pre-verification of documents received from employer, member and third party. Checking and capturing of documents. Bar coding, linking and indexing of documents. Scanning documents onto PEKWA. Quality assurance of each case using control sheet. Collect supporting documents for RMC processes. Collect original awards from employer regarding IOD.

Enquiries: Elimpilo Mthembu Tel No: (012) 319 1275 or Felicia Mahlaba Tel No: (012) 319 1455.

Applications:  It is mandatory to email your application (comprehensive CV and new Z83 completed and duly signed) to: Recruit1@gpaa.gov.za quoting the reference number in the subject heading of the email.

Note: The purpose of the Client Liaison Officer is to provide client outreach, education, and employer compliance. Various permanent positions of Client Liaison Officer are currently available at the offices of the GPAA stationed at various locations.

• Office Supervisor (x4 Posts)

Client Relationship Management

Permanent

Remuneration: R397 116 per annum (Level 08)

Centre: Northern Cape (Kimberley); Western Cape (Cape Town); Mpumalanga (Nelspruit); Gauteng (Pretoria)

• For Kimberley USE: Ref No: OS/CRM/NC/2025/06-1P
• For Cape Town USE: Ref No: OS/CRM/WC/2025/06-1P
• For Nelspruit USE: Ref No: OS/CRM/MP/2025/06-1P
• For Gauteng USE: Ref No: OS/CRM/GAUTENG/2025/06-1P

Requirements:

• A relevant three-year Diploma/Degree or equivalent three-year qualification (minimum 360 credits) coupled with three (3) years’ experience in Client Relationship Management environment, of which 12 months supervisory experience OR A relevant three-year Diploma/Degree or equivalent three-year qualification (minimum 360 credits) coupled with five (5) years’ Client Relationship management experience. Computer literacy that would include a good working knowledge of Microsoft office products. Knowledge of Employee Benefits. Knowledge of client relations management. Knowledge of GEPF services and products. Geographical knowledge of the region applying for. Knowledge of two indigenous languages spoken in the region applying for. Good analytical skills. Good computer skills (Microsoft packages). Good customer relations skills. Good problem-solving skills. Good communications skills with the ability to communicate at all levels (verbal, written and presentation skills). Outgoing personality. Ability to build strong network relationships. Ability to work in a team.

Duties:

• The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: Monitor and resolve queries within CRM referred from front line service points/mobile office within service level agreements: Ensure follow-ups and finalization of enquiries referred to other business units, within agreed time frames. Ensure that emails, web queries, posted queries / courier services, faxes are responded to within an allocated time frame. Provide further information from other business units required to resolve inquiries. Ensure completion of updating on the systems. Resolve queries and complaints escalated by CSA’s. Monitor quality of service provided by CSA’S. Provide and monitor Client Liaison Services within the Office: Interact with other departments on outstanding queries. Provide relationship management on any changes happening in the various business units. Provide / request feedback to various stakeholders via emails or telephone on / for outstanding information as well as on finalized cases. Manage the administration of documents received. Ensure that all documents are scanned and indexed. Provide administrative support at outreach initiatives. Compile reports and give feedback to the relevant stakeholders / clients: Compile and edit reports. Assist with the annual audit. Report on activities within back office or mobile office. Check and update consolidated / escalation enquiries and complaints. Supervision of staff: Allocate work according to skills and competencies. Manage staff performance. Develop, train and coach staff. Maintain discipline. Provide monthly statistics. Ensure that subordinates are informed about changes in work environment or management decisions.

Enquiries: Sisipho Manzi Tel No: (012) 319 3434 or Mbongiseni Nkosi Tel No: (012) 399 2202

Applications: It is mandatory to email your application (comprehensive CV and new Z83 completed and duly signed) to Recruit3@gpaa.gov.za quoting the reference number in the subject heading of the email [failure to adhere to this will result in decline of application/s].

Note:

The aim of the positions is to oversee and implement the administration of the clients’ services at provincial / branch / mobile office. Various permanent positions of Office Supervisor are currently available at the offices of the GPAA stationed at various locations.

• Admin Support: Internal Audit

Ref No: AS/IA/2025/06-1P

Internal Audit

Permanent

Remuneration: R397 116 per annum (Level 08)

Centre: Pretoria Head Office

Requirements:

• A three-year National Diploma/B Degree or equivalent three-year qualification (at NQF 6 with at least 360 credits) in Public Service Administration/Risk Management/Internal Audit with 3 years relevant experience within the Internal Audit. Computer literacy that would include a good working knowledge of Microsoft Office products and exposure in Teammate will be an advantage. Experience in supporting audit committee or executive committee, through relationship management and logistics may receive preference. Knowledge of Corporate Governance (King IV). Knowledge of Risk Management Processes (COSO, ISO 31000). Knowledge of Teammate. Knowledge of Prescribed Regulations & Policies such as Public Service Regulations, PFMA, National Treasury Regulations and other Government prescripts. Analytical skills. Problem solving skills. Communication skills (verbal and written). Planning & Organizing skills. Report writing. Assertive. Proactive. Quality driven. Problem solver. Ability to work independently. Team player.

Duties:

• The successful incumbent will be responsible for a wide variety of tasks which include, but not limited to the following: Provide general support to the Internal Audit Component Risk Analysis and monitoring process: Assist with the formulation of Internal controls. Assist in developing internal control policies, procedures and processes. Render assistance in audit testing of potential risk areas and identify reportable issues. Monitor and assure compliance with internal control functions as contained in the legislative framework and departmental policies. Assist in conducting quarterly internal control projects from the planning, execution, and reporting phase of the projects. Assist in conducting of follow up on the findings raised by Internal Control, and AGSA. Assist in the administration of request of information for purpose of internal and external audit. Assist in the reviewing of the AFS for interim and final audit for both internal and external auditors. Management and updating of Internal Audit System (Teammate): Document risk information on Teammate system. Assist in planning, scheduling and providing end-user training on Internal Audit/Risk software. Administration of the Teammate. Capture progress notes on Teammate after monitoring (implementation of action plans). Print Reports from Teammate. Conduct proper Document management practices: Transcribe and type written and dictated communication. Review, annotate, register, classify, prioritise and distribute incoming correspondence. Reply to correspondence of routine nature. Prepare and review submissions. Record and route outgoing correspondence. File all relevant documents for record purposes. Provide Administrative support to the Internal Audit Unit: Provide logistical support services for meetings, workshops and seminars relating to internal control. Assist in Co-coordinating GPAA Committee meetings. Prepare GPAA Audit Committee meeting packs before the meeting. Assist with any administrative duties to ensure effective operation of risks to the GPAA Audit Committee and the Unit.

Enquiries: Mapule Mahlangu Tel No: (012) 399 2639

Applications: It is mandatory to email your application (comprehensive CV and new Z83completed and duly signed) to: Recruit2@gpaa.gov.za quoting the referencenumber in the subject heading of the email.

Note:

The purpose of the role is to ensure efficient and effective administrative support of Internal Audit activities and secretariat of the audit committee. One permanent position for an Admin Support: Internal Audit is currently available at the Government Pensions Administration Agency

• Senior Administration Officer EB Special Projects

Ref No: SAO/EB-SP/2025/06-3P (x3 POSTS)

Program 2.2 Employee Benefits

Permanent

Remuneration: R397 116 per annum (Level 08)

Centre: Pretoria Head Office

Requirements:

• An appropriate and recognized three-year qualification (Degree/National diploma/equivalent three-year qualification with at least 360 credits – NQF 6) preferably in the Finance field with three (3) years appropriate proven experience in Employee Benefits which should include twelve (12) months supervisory experience OR an appropriate and recognized three-year qualification (Degree/National diploma/equivalent three-year qualification with at least 360 credits – NQF 6) preferably within the Finance field with five (5) years appropriate proven experience in Employee Benefits. Computer literacy that would include a good working knowledge of Microsoft Office products, especially Microsoft Excel and Word, as well as CIVPEN, Workflow and Portal. Knowledge of Employee Benefits, GEP Law. Knowledge of applicable Legislation within GEPF. Knowledge of Civil Pension Software (CIVPEN),Workflow and Portal. Knowledge of GEPF products and services. Knowledge of Public Service Prescripts and Legislation. Ability to establish controls and monitor tasks. Supervisory skills. Planning and organizing skills. Good communication skills with the ability to communicate at all levels (verbal, written and presentation skills). Interpersonal skills. Administration skills. Accuracy, thoroughness and ability to detect errors. Ability to prioritize and meet deadlines. Customer service orientation. Persuasiveness and flexibility. Ability to work under pressure. Ethical business conduct – adhering to business ethics. Accountability. Teamwork.

Duties:

• Supervise Employee Benefits processes within the unit: Interpretation and application of the relevant laws, rules, regulations and policies to ensure accurate EB processing. Sound knowledge and ability to utilize systems used within the unit. Effective checking of cases. Effective management and record keeping of errors in the section. Provide update on status of projects to managers. Assistance in approving or rejecting quotes received from members. Assistance in authorizing quotations. Assistance in keeping record of paid cases for all the Departments. Supervise payment processes within the unit: Thorough explanation and interpretation of GEP Law, policies, rules and regulations. Monitor regular adherence to current processes and procedures and put improvements in place. Assistance in removing warnings before cases go to payments for finalization. Payments of Past Discriminatory practices. Ensure safe custody of payment cases. Ensure customer queries are resolved amicably. Ensure escalated queries are attended to urgently. Check accuracy of manual calculations. Accurately identify payments that need to be done manually / re-calculated. Authorize captured pension benefit and recover all liabilities. Report system problems and fraudulent actions and possible risks to Managers. Ensure that documents are correctly linked to the correct CP and pension number. Effective processing of forms for the death benefits payments. Supervise the effective administration of the unit: Allocate work according to skills and competencies. Manage staff performance. Develop, train and coach staff. Maintain discipline. Provide monthly statistics. Ensure that subordinates are informed about changes in work environment or management decisions.

Enquiries: Mbongiseni Nkosi Tel No: (012) 399 2202 or Sisipho Manzi Tel No: (012) 319 3434

Applications: It is mandatory to email your application (comprehensive CV and new Z83 completed and duly signed) to Recruit3@gpaa.gov.za quoting the reference number in the subject heading of the email.

NB: The purpose of the role is to to effectively and efficiently supervise EB Processes within GPAA. Various permanent positions for SAO: Special Pensions are currently available at the Government Pensions Administration Agency

Note: Take note of the disclaimer mentioned on each advert. It is mandatory that applications which consist of a signed Z83 and comprehensive CV be emailed to the respective email addresses indicated on each advert. Ensure that you use the correct inbox/email. Applications send to the incorrect inbox will be deemed a regret. Ensure to sign your Z83 before you scan it. Please use your signature or valid e-signature and not your name written in block/typed print. A Z83 not signed will be deemed a regret. From 1 January 2021, a new application for employment (Z83) form will be effective and if the old Z83 is used, it will be deemed a regret. Should an individual wish to apply for a post after 1 January 2021, he/she will be required to submit the new application for employment form which can be downloaded.

Requirements: Applications must be submitted on the new form Z83 as indicate above (signed and scanned). The relevant reference number must be quoted on all documentation and on the subject heading of the email. An application should consist of (a) a comprehensive and detailed CV (specifying all experience and duties, indicating the respective dates MM/YY as well as indicating references with full contact details) and (b) a duly completed Z83 (refer to Circular No 19 of 2022 in this regard) only. Failure to submit the above documents will result in the application not considered and deemed a regret. The candidate must agree to the following: Shortlisted candidates must avail themselves for a virtual or in-person panel interview at a date and time determined by the GPAA. Note that certain information contained in the application (CV and Z83) may be verified through the request for official documents and or other methods of verification and proof (when shortlisted). The certification of all supporting documents will be expected of the shortlisted candidates only. Applicants must note that pre-employment checks and references will be conducted once they are short-listed and the appointment is also subject to a positive outcome on these checks, which include but not limited to: security clearance, security vetting, qualification/study verification, citizenship verification, financial/asset record check, previous employment verification and criminal record. Applicants will be required to meet vetting requirements as prescribed by Minimum Information Security Standards. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Correspondence will only be conducted with the short- listed candidates. If you have not been contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful. The candidate must take note of: It is the GPAA’s intention to promote equity (race, gender and  disability) through the filling of this post(s) with a candidate whose transfer / promotion / appointment will promote representativeness in line with the numerical targets as contained in GPAA’s Employment Equity Plan. For applications on salary levels 11 – 15, the inclusive remuneration package consists of a basic salary, the state’s contribution to the Government Employees Pension Fund and a flexible portion in terms of applicable rules. SMS will be required to undergo a Competency Assessment as prescribed by DPSA. All candidates shortlisted for SMS positions will be required to undergo a technical exercise that intends to test the relevant technical elements of the job. One of the minimum requirements for SMS is the pre-entry certificate (submitted prior to appointment) The GPAA reserves the right to utilize practical exercises/tests/competency assessments for non-SMS positions during the recruitment process (candidates who are shortlisted will be informed accordingly) to determine the suitability of candidates for the post(s). The GPAA reserves the right to cancel the filling/not to fill a vacancy that was advertised during any stage of the recruitment process. The successful candidate will have to sign and annual performance agreement and will be required to undergo a security clearance.